Cancellation and booking policies

CANCELLATION REQUEST

Every cancellation request will be accepted up to 05 days prior to the travel date and will be subject to the payment of cancellation penalties on all contracted services that are not 100% recoverable for us. For this we have different deadlines established for cancellations and each one has detailed exceptions.

For programs of 2 or more days

Cancellation for Health reasons

This request will be evaluated independently taking into account the advance notice and, being a health reason, to proceed with it the following is requested:

• Medical document or certificate: Issued by the doctor or medical care center supporting the passenger's health situation, which motivates them to cancel the trip.
• With this documentation, we proceed to cancel the entrance ticket to Machupicchu/Huaynapicchu, train ticket and hotel reservation.
• The passenger is informed of the total amount to be refunded. The passenger must confirm and accept the amount; if there is any observation, they must communicate it immediately.

Cancellation in case of social factors or conflicts

This request will be evaluated in the event of social conflicts (strikes) taking place in Peruvian territory that directly affect the passenger's itinerary. It will be done independently taking into account the advance notice and because it is a cause beyond the passenger's control.

• It is considered that tourist service companies have flexibility when applying their cancellation policies for the benefit of the passenger.
• We proceed with the cancellation of the Machupicchu/Huaynapicchu entrance ticket, train ticket and hotel reservation.
• The passenger is informed of the total amount to be refunded for their immediate confirmation and acceptance.

For individual tours (does not apply to Machupicchu or Huaynapicchu)

For individual tours (Machupicchu and/or Huaynapicchu Full Day)

REFUNDS

Any return or refund will be made once the cancellation process for the Machupicchu/Huaynapicchu entrance ticket, train ticket and hotel reservation has been completed.

• The penalty amount will be applied to the program cost, according to the deadlines established for cancellations.
• The passenger is informed of the total amount to be refunded, who must give their confirmation and acceptance. Any observation must be communicated immediately.
• Refund methods: We have two options to make the refund effective. The first option will be to send the amount through a Western Union agency in the name of the requesting passenger; the second option is to keep the amount as a credit in favor for a future trip of the same passenger, or for a friend or relative of theirs.